If you have inquiries regarding an order placed on a different third-party website, please reach out to them for assistance.

Kindly refrain from returning any product solely due to box damage. Although we share your dissatisfaction with courier handling, our inner packaging is designed to withstand various delivery methods. Before initiating a return with us or a third-party seller, please ensure the actual product is damaged. We reserve the right to request photos and videos of the package before granting authorization for a return or replacement.

Average response time during business hours is 1 hour.